Reports, Complaints, Queries, and/or Suggestions

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OCWD thanks you for your concern. To successfully report the leaking:

Please call our landline at 564-0705 and specify the place of leaking so that our quick response team can list it in their order of priorities.

1. Please visit our office located at North Arcade–Town Center, Canubay, Oroquieta City and proceed to our CONSUMER SERVICE SECTION.

2. You can also call our landline at 564-0705 or email us at ocwdmail@gmail.com.

BUT BEFORE VISITING, CALLING OR SENDING AN EMAIL, kindly check the following first:

A. Check the ball valve connected to your water meter. It may be closed or half open.

B. Check your water pipes for possible inside leaking.

C. Be updated to our recent announcements and postings.

SUBSTANTIAL REQUIREMENTS:

1) Water Bill of Complainant

Step by step procedure:

Step	Applicant/ Client	Services/Activities /Purpose	Duration Of Activity	Person In Charge	Fee	Form
I	Proceed to customer service area	present complaints and bring water bill/O.R. issued by OCWD and other related documents relevant to complaint	5- 10 minutes	Arturo M. Tagubar	None	WATER BILL/ O.R. Issued
II	Secure service request from customer service section stating complaints/ inquiry, etc.	ceive/Review the accomplished form for verification	2-3 minutes	Arturo M. Tagubar	None	Service Request Form
III	LOGBOOK	Client sign the customer logbook	1 minute	Arturo M. Tagubar	None	File
IV	Forms/ complaints will be forwarded to the Operations Division	Division Head for Eng’g & Construction checked/ arranged request forms according to priority	1-2 minutes	Engineering and Construction Division	None

Please feel free to call us at 564-0705 and state your suggestion(s), or write us an email at ocwdmail@gmail.com.

For more queries and personal matters, you can also visit us and talk personally to our General Manager and Board of Directors at our office in:

North Arcade – Town Center, Canubay, Oroquieta City.

Schedule of availability of Service:
Monday-Friday | 8:00 am-5:00 pm (NO Noon Break)

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